Customer Happiness and Events Manager
Part-time Position Available
Title: Customer Happiness and Events Manager
Reports to: Sjanie Hugo Wurlitzer and Alexandra Pope, Co-founders
Based at: Home*
Hours and Pay: min 4 hours p/w up to 6 hours p/w at £15 p/h with potential to expand the role
Start Date: April 14th
Deadline: March 27th
Interviews: Week of March 30th – April 3rd (they will happen online)
Purpose: To provide administrative, customer service and event management support.
*We would need you to be available for team meetings from 10 am UK time until 6 pm UK time. If that’s feasible for you within your timezone, please do apply. Once the role expands, we’ll need the candidate to be able to attend future Red School in-person events (UK transport costs covered).
Are you passionate about ensuring that online customers/users are having a good experience, by empathising with their challenges, distilling their problems at hand, and walking them through methodical steps to fix them?
Do you enjoy helping attendees to have the most seamless and welcoming experience in the run-up to and during online and in-person events?
Do you love detailed work, such as creating and maintaining administrative systems to help communication flow beautifully between a company and it’s customers?
Red School is a U.K. based company seeking a part-time Customer Happiness Assistant (up to 6 hours a week) who has a background in customer service, event management, and general administration.
You’ll be our virtual ‘front desk’ person, giving people their first impression of Red School and as such, you’ll have excellent communication skills and experience in online customer service and support.
You’ll be highly-organised, thorough, efficient, and technically-minded, as well as caring, sympathetic and patient. You’ll have confidence in handling a full range of customer interactions and queries (such as complaints, missed payments, and vulnerable sharing).
You’ll need to bring strong initiative to challenges as they arise, and be happy to work independently. You must be self-motivated, resilient and energized when working in a detailed environment as well as possess excellent organizational, written, and interpersonal skills.
You’ll also have a clear passion for menstruality and be invested in the growth of this work in the world.
Only applicants who are highly proficient in the following areas need apply:
~ Customer Service
~ Communication Skills
~ Emotional Intelligence
~ Google Drive
~ Word and Excel
~ Online Event Management
~ In-person Events Management
~ Email / Inbox Management
~ General Administration within an Online Business
~ Organising and Documenting Information
~ Creating and Managing Online Systems (such as application processes + booking systems)
Proficiency in the following areas would also be beneficial:
~ Social Media (particularly Instagram and Facebook)
~ Managing Facebook Groups
This position will begin with a three-month review period, and continue with an ongoing renewable contract. Access to the internet and a computer is required to perform the job functions.
You will need to be available to attend an online interview during the week starting March 30th. The position start date is April 14th 2020.
Red School is an equal opportunities employer and a limited company registered in England & Wales.
How To Apply
To apply for this position please email Sophie Jane Mortimer at email@example.com.
Please include a cover letter, your resume, three references, including their names and contact information, and your answers to the 3 sample customer service questions below.
In your cover letter, please share:
- Why you feel passionate about this position
- Why your experience makes you an ideal candidate
- Your rating out of 10 for the following skills:
|Skill / Competency||Your Rating (Out Of10) 0 = not skilled|
10 = highly skilled
|Word and Excel|
|Online Event Management|
|In-person Events Management|
|Email / Inbox Management|
|General Administration within an Online Business|
|Organising and Documenting Information|
|Creating and Managing Online Systems (such as application processes + booking systems)|
|Social Media – Instagram|
|Social Media – Facebook|
|Managing Facebook Groups|
Please answer these sample emails to give us an idea of your communication style.
It’s ok that you don’t know the answers to the content of the questions; we ask that you respond empathetically and let them know what your next step will be.
1. Email title: Help
Body of email:
I really want to join one of your courses. But the site doesn’t work when I try to enter my payment. Please help.
2. Email Title: Cancel my place
Body of email:
I booked on the in-person Menstruality Leadership programme, but I can no longer attend. I know that you have a no-refund policy but I’m wondering if you can give me a refund?
3. Email Title: Is this relevant for me?
Body of email:
I’ve had terrible menstrual pain for decades. I’m really interested in your work, but I’m afraid that it won’t work for me. Is your Wild Power course relevant for me?